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FTN Quality of Care Conference 2014

Our first Quality of Care conference took place on Wednesday 19th October, welcoming over 230 medical and non-medical leads for quality from across FTN's acute, community, mental health and ambulance members to explore the challenges faced in creating a safety culture.

"An excellent event with a really good range of speakers."

"Very good content, good networking opportunities, must be continued."

Presentations and notes are available for members to download by clicking on the links below.

Gill Morgan, Chair, Foundation Trust Network

Policy context - setting the scene
Chris Hopson, Chief Executive, Foundation Trust Network

Please click here for plenary speaker biographies.

Creating a safety culture
The difficulties of quality and safety of care persist in health systems worldwide.  A caring NHS culture is best nurtured by ensuring staff feel valued, respected, engaged and supported, but organisational, institutional, fiscal and regulatory environments can make this challenging for health and social care leaders.  Our keynote speaker, internationally renown workplace culture expert Professor Michael West, will discuss how health organisations can most effectively improve NHS workplace culture to deliver improved clinical effectiveness, patient care and patient experience.
Our panellists will contribute to this discussion with their own experiences in leading programs to drive improvements in patient safety and quality of care.

Professor Michael West, Lancaster University Management School and visiting fellow at The King's Fund

Professor Katherine Fenton OBE, Chief Nurse, University College London Hospital NHS FT
Peter Walsh, Chief Executive, AvMA

Please click here for the notes on this session.

Delivering quality in a time of financial constraint
More than ever, the NHS is under pressure to make efficiency savings, innovate services and achieve higher standards of clinical effectiveness, patient care and patient experience.  The tension between service expectations and financial realities only continues to grow and there is no end in sight to the fundamental challenge of insufficient resourcing to meet the growing demand for care.  How can the quality of patient care be maintained or improved when the NHS is facing the biggest funding challenge in its history?  Panellists will discuss managerial and leadership decisions that have helped to ensure quality outcomes when commissioning and delivering services with reduced resources.

Please click here for speaker biographies.

Nigel Edwards, Chief Executive, Nuffield Trust
Trish Longdon, Chair, CWHH CCG Collaborative
Tom Cahill, Chief Executive, Hertfordshire Partnership NHS FT 

Please click here for the notes from this session.

Breakout session 1

Please click here for speaker biographies.

Delivering and monitoring safe staffing levels
New NHS England guidance sets out expectations of providers and commissioners relating to nursing, midwifery and care staffing, and provides advice on how they can be met.  Nursing directors on our panel will discuss how their trusts are incorporating these expectations into their workforce planning and their impact on care.

Chair: Elizabeth McManus, Executive Director of Nursing & Quality, Chelsea & Westminster Hospital NHS FT
Dorian Williams, Executive Nurse & Director of Governance, Bridgewater Community Healthcare NHS Trust
Neil Brimblecombe, Director of Nursing, South London & Maudsley NHS FT
Julie Pearce, Chief Nurse and Director of Quality Operations, East Kent Hospitals University NHS FT

Please click here for the notes from this session.

Beyond the friends and family test – ensuring patient feedback drives improvement
In 2013 the Friends and Family Test (FFT) was introduced for patients using acute services and, during 2014, will be rolled out to most NHS staff, GP patients, and to community and mental health patients.  How have trusts begun to use FFT information? How does the test feed into trusts’ approach to using patient feedback to drive improvements in quality of care?

Chair: Michele Moran, Chief Executive, Manchester Mental Health and Social Care Trust
Paul Hodgkin, Chief Executive, Patient Opinion
Dan Wellings, Deputy Director of Insight, NHS England
Heather Caudle, Associate Director of Quality, Ashford and St Peter's NHS FT

Please click here for the notes from this session.

Making integration real for patients – different models of better co-ordinated care
The £3.8bn Better Care Fund will shift significant resources from the front line to integrated local community and social care. How can trusts contribute to the development of ‘person-centred, coordinated care’ – a more holistic approach to the care pathway, working across health and social care at local level?  Speakers will discuss their experiences of building effective integration partnerships within local health economies.

Chair: Jacqueline Totterdell, Chief Executive, Southend University Hospital FT
Sandie Keene, Director of Social Services, Leeds City Council 
Patricia Miller, Director of Operations, Dorset County Hospital NHS FT 

Please click here for the notes on this session.

The role of clinical leadership in improvement
How can clinical leaders ensure that their teams are implementing the systems and practices that will lead to improvements in quality of care? What organisational skills, tools and support services are needed to help clinical leaders drive and deliver the best standard of care?

Chair: Tracy Bullock, Chief Executive, Mid Cheshire Hospitals NHS FT
Jonathan Fielden, Medical Director, University College London Hospital NHS FT
Kate Fallon, Chief Executive, Bridgewater Community Health NHS Trust 

Please click here for the notes from this session.

Breakout session 2

Please click here for speaker biographies.

Using standards to drive up quality
The NICE quality standards set out Government expectations for ‘aspirational but achievable’ care. While they are not targets, the care system should have regard to them in planning and delivering services. How are trusts using the standards to identify high priorities for quality improvement in a defined care or service area, and how are they measuring improvements?

Chair: Karen Partington, Chief Executive, Lancashire Teaching Hospitals NHS FT
Deborah O'Callaghan, Implementation Consultant, NICE
Lesley Kitchen, AQ Programme Director, Advancing Quality Alliance (AQuA)
Tim Cooper, Head of Hospital Inspection, CQC

Please click here for the notes from this session.

Role of board in quality governance
The Government considers that maintaining and improving quality is an important indicator of the effectiveness of governance at a trust.  How can boards best work together, with CCGs, other partners and with trust staff to ensure optimum outcomes in clinical effectiveness, patient safety and patient experience?
What structures and processes enable trust boards to assure quality of care against performance measures?

Chair: Heather Strawbridge, Chair, South Western Ambulance Service NHS FT
Kate Grimes, Chief Executive, Kingston Hospital NHS FT
Miranda Carter, Executive Director of Assessment, Monitor
Dominic Dodd, Chair, Royal Free London NHS FT
Stephen Powis, Medical Director, Royal Free London NHS FT

Please click here for the notes from this session.

Designing patient-led services
A greater understanding by patients of their own healthcare needs and building capacity for self-care is seen as critical to both patient-centred care and the future viability of the NHS. How can patients be more meaningfully involved by trusts in the design and delivery of health and social care services? Our speakers will discuss improvements in care that trusts have delivered as a result of engaging patients to help innovate and improve services.

Chair: Elisabeth Buggins, Chair, Birmingham Women's NHS FT
Katherine Rake, Chief Executive, Healthwatch UK
Mike Cooke, Chief Executive, Nottinghamshire Healthcare NHS Trust
Mark Doughty, Co-Director, Centre for Patient Leadership

Please click here for the notes from this session.

Staff engagement and empowerment
Research has shown there is a strong link between staff satisfaction levels, high quality, patient-centred care and the patient experience.  Speakers will discuss strategies and management practices that have successfully improved staff morale, improved staff engagement with each other, with patients and with their trust, and that have delivered improved clinical and performance outcomes and patient satisfaction.

Chair: Stuart Poyner, Chief Executive, Staffordshire and Stoke on Trent Partnership NHS Trust
Julian Emms, Chief Executive, Berkshire Healthcare NHS FT
Shelley Dolan, Chief Nurse, The Royal Marsden NHS FT 

Please click here for the notes on this session.